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whirlpool water heater Ater with a 12-year warranty. Seven weeks later, I had no hot water and was told that the thermocouple had gone bad," Carlton said. Whirlpool water heaters are actually made by the American Water Heater Company (AWHC), one of four such manufacturers in the United States. Companies like Whirlpool, GE and Kenmore slap their stickers on the side of the tank and distribute the product to stores such as Lowe's and Sears. Ron Herber, communications director for AWHC, did not return repeated telephone calls to his office seeking comment on this story. Babicky said there is little difference between the four manufacturers and he said they are all reliable. In fact, many of the parts, including the thermocouple, are universal and can be used in any gas water heater. An Unusual Design However, in the case of Whirlpool's version of AWHC's water heater, the thermocouple uses left-handed threading, which means it's not universal -- the customer must either get a replacement part by mail or try to f